Two requests for support may appear similar and depend on different conditions. Management comparison requires information gathered with a consistent criterion. Homogeneity is about how to describe the situation, without assuming that the assessment or response should be identical.
I propose an essential card focused on the problem, the resources required and the expected result. Sensitive information must remain in the appropriate path. If there is a lack of relevant data, the comparison should make it explicit, avoiding treating the absence of information as an already established negative outcome.
Imagine two members with a delivery difficulty. For one there is a temporary lack of unloading space; for the other the available delivery window is permanently incompatible with the route. A common description of the problem makes it possible to identify differences that a generic request would not show.
The card must help the competent assessment, without replacing it. Its value lies in the traceability of the elements considered. Consistent collection reduces the risk that requests told better will receive more attention than comparable cases described less accurately.