An automatic process sends correct but incomprehensible documents to the recipient. I propose to add relevant explanations of line items, conditions and contacts.
In the example, a simple question avoids later disputes. Technical compliance does not exhaust the business relationship.
A useful service allows you to understand what is required and why. Technology can improve timeliness and order, but quality also remains linked to the possibility of clarifying doubts without bouncing the customer between channels that do not respond.