A territorial network may have different needs for distance, store size, and local demand. Organizational representation helps when it makes these conditions visible. The role and powers of the people involved depend on the actual rules of the cooperative, to be verified separately.
I propose to define what information is collected and how it gets to the common structure. A local problem should maintain the link to the facts that describe it. Turning each episode into a general request may make the original need less clear.
Let's imagine some points of sale away from the logistics center. The difficulty may depend on delivery windows incompatible with opening, rather than an indistinct demand for more resources. A precise description makes it possible to compare solutions relevant to the territory.
Restitution to members is part of the process. Those who report a problem should know how it has been examined and what steps remain. The territorial garrison becomes useful when it builds a path between local observation, common evaluation and communication of the outcome.