A chatbot uses affectionate words and a young person perceives listening.
I propose to recognize the relief experienced without attributing to the system complete knowledge, reciprocity or human responsibility. In the example, a conversation can help organize thoughts, but it must not become the only channel of support.
The relational form of output does not coincide with a personal relationship. When the difficulty is important, looking for reliable people or professionals broadens the possibility of receiving adequate help.