A digital problem can be solved each time without its recurrence becoming visible. An essential register helps to recognize the frequency and activities involved. The documentation should describe observed facts, keeping separate assumptions about the causes and technical verifications still needed.
I propose to note the moment, the function used and the effect on work. No indiscriminate copies of sensitive data are needed. The information must be relevant and treated correctly. Any security incidents require the intended route and cannot be handled only as ordinary incidents.
In a hypothetical example, an export often fails when the number of lines grows. Registering this condition helps the technical support team to verify the problem. A generic description of the program that does not work leaves little usable information.
The periodic review should choose which episodes to deepen and retain the outcome of the verifications. The register has value when it supports concrete interventions. Its function is to improve the continuity of work through recognizable information, without transforming initial observations into unconfirmed technical diagnoses.