A service guides form completion but does not foresee a real situation. I propose to offer a path of assistance without obliging you to enter inaccurate information.
In the example, a person does not find his condition among the options. Automation can simplify common cases, but it must recognize the limit.
An inclusive digital choice considers exceptions and allows corrections. The problem should not be passed on to the user as if the mismatch showed an inability to use the service.